The multinational company Thyssenkrupp Rasselstein has launched a new service which allows customers to open complaints digitally via the Packaging Steel application. With this new system, the processing time for complaints is significantly reduced, as incoming complaints are processed directly in the ERP system of Germany’s only tinplate manufacturer after prior registration. For purchasers of Rasselstein® container steel, the complaint process is thus considerably simplified.
Heiner Schäfgen, Head of Technical Customer Service at Thyssenkrupp Rasselstein GmbH, states that “to register a complaint, our customers can upload descriptions, photos, videos and voice messages directly into the app via the complaint tool and adds that “the responsible contact person immediately receives a message on their mobile device when their customer has entered a complaint or comment and can start processing it immediately. It doesn’t get any simpler or faster than that”.
Another new feature is that customers can use the chat function to get in touch with their contact person while the complaint is being processed. “Prior to the launch of the updated application, a selected group of customers already tested the tool. The feedback has been overwhelmingly positive, so we are delighted to be able to offer these applications to all customers,” concludes Schäfgen.
THYSSENKRUPP RASSELSTEIN INTENSIFIES THE EFFICIENT DEVELOPMENT OF TINPLATE PACKAGING WITH APPLICATION OF THE FINITE ELEMENT METHOD
Packaging Steel application with makeover
Tinplate tin: thyssenkrupp Rasselstein is committed to sustainable supply chains
Thyssenkrupp Rasselstein opts for chrome-free coatings
